Index ... Support
Commercial support
Why a paid support option for our free open source software might be useful:
- Is your NGINX production server down without any immediate workaround available?
- Did you encounter a bug in NGINX affecting your users that you can't fix yourself?
- Is there a performance issue which requires expert attention?
- Do you have an urgent technical question to ask?
We are offering the following commercial support options as well as the consulting services for the large and medium scale web installations based on NGINX. A paid contract allows to get help directly from the development team, expedite bug fixes and add features on top of the free open source NGINX software.
If you have a question about standard commercial support plans or would like to get a custom quote, please
| Essential | Advanced | Premium | |
|---|---|---|---|
| Monthly fee¹ | |||
| Yearly fee¹ | |||
| Support hours | BD | 8x5 | 24x7 |
| Servers | 1-10 | unlimited | unlimited |
| Response Time | 24 hours | 8 hours | 4 hours |
| Resolution Time | 96 hours |
24/48/72 hours² | 8/16/24 hours² |
| Emergency bug fixes | yes | yes | yes |
| Incidents per month | 2 | unlimited | unlimited |
| Contact | e-mail, web | e-mail, web, phone³ | e-mail, web, phone |
| Support phone calls per year | — | 6 hours | 12 hours |
| Design, implementation & optimization assistance | — | yes | yes |
| Prioritized development | — | yes | yes |
| Work made for hire | — | — | option |
¹ Monthly fees apply to 3 month contracts, yearly fees apply to 12 month contracts
² Resolution time SLA for high, medium and low severity issues
³ Call scheduled in advance
² Resolution time SLA for high, medium and low severity issues
³ Call scheduled in advance
General T&C
- All services provided by NGINX Development and Support Team
- Notifications about major bug fixes or security patches sent proactively when appropriate
- A server is any single standalone physical server, or virtual machine instance running NGINX
- New and interim software releases, updates and upgrades included in all plans
- 3 or 12 month contracts, paid monthly or quarterly in advance
Community support
One of our chief goals in forming the company around NGINX was to provide a deeper level of support and quality control for our users, as well as a much needed documentation and a regular version updates containing new features. The relevant links to our F/OSS support resources are below.
Mailing Lists
You can browse the mailing lists. To post to a mailing list, you must first subscribe an e-mail address that you will use for posting.
- nginx@nginx.org list, archive, Gmane archive
- nginx-ru@nginx.org list (Russian), archive
Forums
- forum.nginx.org (with mailing lists integration)
- Ruby Forum (with nginx@nginx.org mailing list integration)
Wiki
Development
- nginx-devel@nginx.org mailing list for developers, archive
- Browse the Source Code
- Report a Bug