We’re extremely proud to announce that the NGINX, Inc. customer support team has won a Gold Stevie® Award in the 2017 Stevie Awards for Sales & Customer Service. This is the second consecutive Stevie Award win for the team that supports our NGINX Plus customers.
After beating 60% of nominees to reach the finals, NGINX was named a Gold winner in the Front‑Line Customer Service Team of the Year – Computer Software category. The judging panel is made up of experts from sales and customer service organizations spanning the globe, and representing almost every industry.
“NGINX products are known for their superior quality, and we believe our customers deserve equally superior support,” says Gus Robertson, CEO, NGINX, Inc. “We’re honored that the NGINX Plus support team has been recognized again for its commitment to helping our customers deliver their applications with the utmost performance, reliability, security, and scale. Our customers are delivering some of the world’s most impressive digital experiences, and we’re proud to partner with them along the way.”
With this award, the NGINX support team is recognized for its achievements in the 12 months starting July 2015, a period during which the number of customers served by the team more than doubled. In the midst of this rapid growth, the NGINX support team nearly doubled the number of customer requests it resolved year over year, closing 92% more tickets than in the previous year. While remaining small and agile, the team did more than efficiently handle the increased workload – they kept the customer satisfaction rate incredibly high and even added a number of new support features.
“We’re very happy to receive such a glowing endorsement of our work,” says Oleg Mamontov, Head of Tech Support at NGINX, Inc. “Our team is constantly growing as we cope with the rapidly increasing number of requests in seamless mode. That sounds like a challenge, but that’s what I appreciate in our work: the opportunity to help people while solving complex technical problems. Our work is inherently satisfying and also opens up opportunities for self-development.”
Customers continue to send positive feedback about the work of the NGINX support team as they address complex application development and delivery problems with NGINX.
“I found NGINX Plus support to be extremely helpful and was really impressed just how fast they replied and with the accuracy of their answers,” says Joseph Borg, IT and Network Infrastructure Manager, 3BetGaming. “Being an IT manager, I deal with support from all sorts of companies and have a fair sense of what each company’s support is all about. With NGINX Plus, I was positively surprised with the high quality of the support, given the relatively low cost of the software. A lot of people might initially start considering a load balancer and fail to consider the quality of support they are really getting. The support with NGINX Plus surpassed my expectations and my previous experiences with other companies.”
NGINX was named among many other innovative brands and industry heavyweights, including Acquia, Box, and Replicon in the same category, and Cisco, Dow Jones, and IBM in additional sales and customer service categories. More than 2,300 companies were nominated in this year’s competition.