On behalf of NGINX, we thank you for your Purchase Order and trust in NGINX. Please find below important information and links that you and your colleagues will need as you deploy and leverage NGINX.
Your Primary Point of Contact
Your primary point of contact is either your Sales Executive or a Customer Success Manager assigned to your company. Their role is to make sure you are getting the most value out of your NGINX deployments. They will check in with you regularly to see how you are progressing and keep you up-to-date on the latest developments within the products. If you need help at any stage, they are experts at pulling in the necessary resources within NGINX.
If you do not know who your Customer Success Manager or Sales Executive is, please send an email to customersuccess@f5.com.
Customer Portal
You can access the customer portal at https://my.f5.com.
This is where you:
- Download your products, certificates, and license keys
- View your subscription information and see your support tickets
We have sent an activation email to the primary contact on your account. They can then add users as required. Alternatively, they can contact the Customer Success Team who will be happy to help.
Support
If you run into issues, you can contact our Stevie Gold Award‑winning Customer Support Team in two different ways:
- Through the Customer Portal at https://my.f5.com
- By phone at +1-855-641-6441
You can view more information about our support including the detailed differences between the SLA levels at https://www.nginx.com/support/
Documentation & Blog
You can find documenation for all our products at https://docs.nginx.com
Here are a few handy direct links to technical documentation to get you and your team started:
- Installing NGINX Plus
- NGINX Deployment Guides for AWS, high availability, and more
- Installing NGINX Management Suite
The NGINX blog includes articles around new products, features, and use cases. Follow our blog at https://www.nginx.com/blog/
New Use Cases & Referrals
NGINX is very proud of its community. Our customers are our biggest advocates and we find a lot of our new deployments come about as a result of a referral from them. If you come across any use cases within your organization or among your peers’ projects that you think are a good fit for NGINX’s range of solutions, then we would be very grateful if you could recommend us, or better yet, refer the relevant person to your Customer Success Rep.
